Dear customer,

Thank you for your order on our website Adensjewels.com, we hope you are satisfied with this one.
If this is not the case, we will be happy to help you find the right solution.
In accordance with current law, you have 30 days from receipt of your order to exercise your "right of withdrawal."
Please contact us before the return or exchange so that we can inform you of the return procedure so that it can be processed as soon as possible. The return costs are your responsibility except in the case of receiving defective or damaged products.
We do not refund returns of damaged items or packaging. To finalize your return, please specify the customer number, order number, reason for return, and send it to:

2 av du Prissé
Château de La Plane
64100 Bayonne


The refund will be made by:
(1) Directly into your bank account, if you paid by CB (Visa, MasterCard etc.) and used our secure Payplug payment system.
(2) Via your Paypal account, if you have one and you have chosen this secure payment system.
(3) Check or transfer (join an RIB) within 15 days of receiving the package.
Online return form at : https://www.adensjewels.com/en/authentication?back=history